Terms and conditions
Last updated: October 7, 2025
By using GuestGuide you agree to these terms. Please read them carefully.
Acceptable use
GuestGuide must be used responsibly by every team member.
- Provide accurate information in your guides
- Keep login credentials confidential
- Respect local laws when sharing data with guests
Accounts and access
You are responsible for the activity that happens under your account.
- Ensure invited teammates are authorized to access guest data
- Notify us immediately if you suspect unauthorized access
- Maintain accurate billing and contact details
Billing and cancellations
Plans adjust automatically to your number of active guides.
- Charges are calculated monthly based on active guides
- You can cancel or downgrade at any time before the renewal date
- Unpaid invoices may lead to suspended access until resolved
Legal
Key legal terms that govern our relationship.
- These terms are governed by Spanish law
- We may update the terms with prior notice
- Continued use of the service means you accept the updated terms
Need to talk with legal?
Our team is available to clarify any point of these terms.